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Health Care Providers Obligations


Following are the health care providers obligations towards provision of care:


  • Treating patients with dignity, respect, courtesy and privacy. Health care is provided regardless of race, religion, sex, origin, age, lifestyle or illness
  • Greeting patients by name and explaining the policies, routines, and facilities of Health Services
  • Introducing/presenting themselves with name and designation
  • Remaining professionally updated through continued medical education, experience and training, to carry out care plans for the patients under one's care
  • Providing patients with necessary health care education and/or counseling so that they will understand and be informed of the plan for their care, including an explanation of procedures, medications and treatments ordered
  • Allow patients to have physical access if physically or visually impaired so to have effective communication with staff regardless of impairment
  • Attending patients on time as per given appointments in order to minimize waiting time
  • Health facility timings must be strictly observed. All relevant information should be properly recorded
  • Prescribing appropriate drugs and in accordance with National Management Guidelines
  • To guard patient's secrets, records, maintain confidentiality and allow disclosure only when required by law or in the interest of health care of patient
  • Providing patients complete information concerning their diagnosis, treatment, and prognosis. When it is medically inadvisable to give such information to a client, the information is provided to a person designated by the client or to a legally authorized person
  • Providing patients an opportunity to discuss their problems and to participate, along with their family, in their individual health care plan and address any questions or problems about their medical care
  • To inform patients of their right to change health care providers
  • To honor patient's refusal to any treatment that is not understood or not wanted
  • Ensuring information is available to patients and staff concerning:

        Patient's rights listed above

        Patient's conduct and responsibilities

        Services available

        Provision of care hour after-hour

        Fee for services

        Patient's right to refuse to participate in experimental research

        Methods for expressing grievances and suggestions to the organization

        Gaining confidence that patient considers the health Services professional to be his/her advocate
  • Making the nurse/trained paramedical staff responsible for informing the Physician or other health care provider about changes in patient's condition
  • Providing the patients with basic nursing care including concern for personal hygiene and safety, nutrition, activity, rest and comfort according to their needs
  • Being equitable in providing efficient healthcare to all patients under his/her care
  • Providing reasonable consultation and examination time to understand the patient/relatives’ concerns and address to best level of their satisfaction. (A reasonable time in our context should not be less than ten minutes )
  • Knowing one's limits while managing patients and refer to other expert in the field or to higher level facility with proper medical notes
  • Saving life & limb as far as possible by utilizing one's best abilities, learned skills and clinical acumen
  • Female patients are not to be examined by a male doctor or conducted by a male technician in isolation. For any such requirement presence of another female is mandatory. (So if a Staff Nurse, FMT or Aya is not available, then another female patient or a female relative should be requested to remain present during any such technical conduct)
  • Always consider that patient's demand/complaint is correct
  • Try to resolve patient's problem/complaint as quickly as is possible as patient's needs are always urgent and non deferrable.

Patients Rights


Following are the patient's rights:


  • To be treated with dignity, respect, courtesy and privacy. Health care is a basic human right and must be given regardless of race, religion, sex, national origin, age, lifestyle or illness
  • To be greeted by name and to receive information on health services, the routines, policies, and facilities
  • To be able to identify care providers with their name and designation
  • Health care to be provided by qualified and experienced health care professionals
  • Receiving necessary health care education and/or counseling enabling to understand and be informed of the plan for their care, including an explanation of procedures, medications and treatments ordered
  • To have physical access, if physically or visually impaired, to the staff and to have effective communication with staff regardless of impairment
  • To receive consultation/treatment on appointment time or on his turn if appointment has not been taken
  • Patient's disclosures and records are treated confidentially. Patients are given the opportunity to approve or refuse release of such information except when required by law
  • To be provided with complete information concerning their diagnosis, treatment, and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person
  • Refuse any treatment that is not understood
  • To have an opportunity to discuss with the health care provider, their health problems/health needs and to participate, along with their family, in their individual health care plan and address any questions or problems about their medical care
  • To be informed of their right to change health care providers
  • Advertising regarding competence and capabilities of Health Services staff should not be misleading to patients
  • To be provided information about:

        Patient's rights listed above

        Patient's conduct and responsibilities

        Services available

        Provision of care hour after-hour

        Fee for services

        Patient's right to refuse to participate in experimental research

        Methods for expressing grievances and suggestions to the organization

  • To expect the health Services professional to be your advocate
  • To expect the staff nurse to be responsible for informing the health services physician or other health care provider of changes in their condition
  • To receive basic nursing care including concern for personal hygiene and safety, nutrition, activity, rest and comfort according to their needs
  • To have access to all health care facilities/services when in emergency

Patients Obligations


Following are the patient's obligation:


  • Provide health care provider full information about illness or health problem to allow proper evaluation and treatment
  • Ask sufficient questions to ensure an understanding of illness or health problem
  • Health facility timings must be strictly observed
  • Properly follow the provider's recommendations for continuing care including medication and follow up evaluations
  • Show courtesy and respect to health care personnel and to patients
  • Not to indulge in anything which leads to discomfort for other patients
  • To receive consultation/treatment on appointment time or on his turn if appointment has not been taken
  • Never lend personal identification to others for use to obtain health care when patient is entitled for free health care through some organization
  • If necessary, cancel or reschedule an appointment as far in advance as possible, so that the time may be given to someone else
  • Promptly fulfill financial obligations to Health Services
  • Never give medication prescribed for patient to others
  • Communicate with health care provider if condition worsens or does not follow the expected course
  • Never give false information to health care provider
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